We ship all of our products with reputable couriers
the exact service we use may vary with what and where we are delivering and how quickly it's needed.
If you have specific delivery requirements
Please get in touch and we will try our best to satisfy them. e: firstname.lastname@example.org tel:01943 816 011.
Most of our UK deliveries are shipped with Parcelforce. If you include a mobile number with you order you will receive delivery up dates and an expected delivery time window by text.
All of our deliveries are tracked and will require a signature when being delivered.
For smaller items up to 2 KG we occasionally use Royal Mail Recorded (express) or Special (next day) delivery.
For Next day delivery we will require your order before 1pm as we have a cut off time for collections. If you have selected the next working day service we will prioritise your order and we will do our absolute best to make sure that your order gets to you asap.
For Express delivery we will still try our best to get your items to you asap but we will have to prioritise people who have paid for the Next working day service.
We can ship with signed for, tracked services to most countries around the globe.
For Europe, USA, Australia and New Zealand delivery will usually take between 2 and 6 working days depending on exactly where you are. Sadly we cannot guarantee delivery times for international deliveries. Occasionally there can be delays at customs etc which we have have no control over.
Our international shipping charges
Europe EU (excluding Greece, Lithuania & Romania) Express £20
Europe EU Greece, Lithuania & Romania Express £24.95
Europe Non EU Express £24.95
USA (Mainland) Express £35 Skis £50
Canada (Mainland) Express £35 Skis £50
New Zealand Express £35 Skis £70
Australia Express £35 Skis £70
Rest of the world, email for quotation (select this option when placing your order and we will send a quote for shipping to you asap).
For some countries we have 2 delivery options, the standard option will cover all items except skis but please use the ski option for any ski or ski package.
We will sometimes send low value, small items and spare parts within Europe by Royal mail and this can take 1 - 2 weeks.
General information about all of our deliveries
Backcountry uk is a VAT registered company (Our VAT number: 248 3631 94).
For customers ordering from within the EU all our items are priced including VAT (UK rate 20%).
For customers ordering from outside the EU our site will remove the VAT at the check out. You will not have to pay any UK VAT to us but you may have to pay VAT or another import tax when your order arrives in your country. This varies country to country so it's best to check with your customs authority to be sure.
If you buy in store we must charge UK VAT but if you live outside of the EU we can complete a form allowing you to reclaim your VAT when you leave the country.
Left with a Neighbour
Whilst our couriers will try their best to get your parcel to you they may leave your parcel with a neighbour or occasionally in a safe place. If you do not want your parcel being delivered to anyone but you please let us know when you order from us.
Missed your delivery
If you miss your delivery our couriers will try to make a redelivery at the next opportunity. If you miss three delivery attempts then your order may be returned to a depot for collection or returned to us. If your order is returned to us we may have to charge for resending your items out to you again.
If your delivery appears damaged please either refuse to sign for it or sign for it as "Damaged" you do not need to check the condition of the contents on the door step but failure to acknowledge any damage when you sign for a package may make it more difficult or impossible to claim for any damage to the contents later.
If you have any questions regarding any of the information above please feel free to get in touch.