Coronavirus Information

We are beginning to open very gradually after the COVID-19 lockdown but we are not yet able to open as usual.

We are currently in work and we are taking and shipping all web and phone orders and we can be contacted by phone and email on the usual channels

(01943 816011  e: info@backcountryuk.com) however we are limiting our in store services.

Our usual level of boot fitting service is not possible under the current social distancing guidelines and as a result we are not doing any ski boot fitting work at the moment. We hope that we will be able to resume ski boot fitting later in the summer but cannot give a date at the moment.

From Monday 29th June we will be taking limited appointments for trying on walking boots and shoes and for dropping off or collecting items for ski workshop jobs but we ask that all customers book ahead for anything that needs to be done in store.

We will only be taking 1 appointment at a time, we ask that as much as possible people come to the shop on their own.

Where possible we will conduct drop off and pick up services on the door step but for anything that requires you coming in store you will need an appointment.

What to expect when you attend your appointment.

We are unable to give our usual level of customer service and boot fitting assistance under the social distancing requirements so, whilst we are taking appointments for trying on footwear, we cannot yet fit supportive footbeds or provide several other of our services.

We will ask all customers to clean their hands with the sanitiser provided when they arrive and we will clean all measurement devices between appointments. The usual toilet and brew facilities will not be available for the time being.

Customers are welcome to wear masks if they choose to but our staff may choose not to wear a face covering though they will be regularly cleaning hands.

Once a customer has touched a product that they don't buy we will try where possible to take that item out of circulation in the shop for 48hours, as a result we cannot guarantee that you will be able to try all models and sizes that appear on the website.

These measures severely impair our usual working practises so please bear with us through this difficult period.

If what you require can wait for a while it is probably better to hold off until more normal service resumes.

Our opening hours have changed during this period. Please see the current hours here.

Web Sales & Mail Order

As of 18.03.20 we are trying to conduct as much of our business as possible remotely either by phone and email consultation or via the web site. To make trying walking and ski footwear at home easier we are extending our returns policy period. We can still mount and ship ski packages and cut skins etc for delivery.

 

What We Are Doing

For our part we maintaining social distance with any customers or other visitors.

We are regularly washing our hands and we are keeping the shop door handles and measuring equipment clean and disinfected.

We know that this is a strange and frustrating time for everyone in many ways but we thank all our customers for being understanding and helping us to reduce the risk of transmission to our families and other customers.

Phil and Tom