The outbreak of Coronavirus (COVID-19) is having a dramatic effect on all of us.

Both of our full time members of staff have family members at home that fit into one of the groups that the government has identified as being at a higher risk in the event of Coronavirus infection.

As a result we are having to adapt our business in the short term in order to minimise the risk of exposure to the virus for ourselves, our families and for our customers.

We are currently in work and we are taking and shipping all web and phone orders, we can be contacted by phone and email on the usual channels (01943 816011  e: info@backcountryuk.com) however we are limiting our instore services.

Our opening hours have changed during this period. Please see the current hours here.

Web Sales & Mail Order

As of 18.03.20 we are trying to conduct as much of our business as possible remotely either by phone and email consultation or via the web site. To make trying walking and ski footwear at home easier we are extending our returns policy period to 60 days. We can still mount and ship ski packages and cut skins etc for delivery. All UK Shipping is now FREE

Walking & Ski Boot Fittings

Our Otley shop is closed and we are now not open for any boot fittings.

 

What We Are Doing

For our part we will be keeping our distance with any delivery drivers and avoiding direct contact.

We are regularly washing our hands and we are keeping the shop door handles and measuring equipment clean and disinfected.

We know that this is a strange and frustrating time for everyone in many ways but we thank all our customers for being understanding and helping us to reduce the risk of transmission to our families and other customers.

Phil and Tom