Boot Fit Guarantee
We realise that, whether it's for walking or skiing, buying footwear can be a tricky business.
We pride ourselves on our boot fitting skills and decision making and we want you to leave us happy with your footwear and ready to get out there in comfort, so to make the process a little less daunting we offer a boot fit guarantee in store to allow you to buy with confidence.
We make every effort to get you footwear fitting well when you first visit us but as you will know, until you've walked for ten miles or skied for a full day, you can't be sure that your boots are quite as good as they felt in the shop.
Our guarantee means that you can come back in with your footwear to get any fine tuning adjustments made as many times as is required and we will not charge you for any of the fitting work. See the boot fitting section or give us a call for more information on the type of modifications we can make to walking footwear and ski boots.
Our guarantee goes further than that though. Sometimes we find that people are between two sizes or models of boot and we have to make a judgement call as to which will be best for you. We are only human so very occasionally we find that these judgement calls don't work out quite as expected. If you find you are still having problems with your footwear after we've tried to fine tune the fit then we will exchange your footwear for an alternative at our expense. This is the type of customer service you just won't get at a big chain store!
So take a look at our range and drop us an email or pick up the phone if you have any questions or would like to book a fitting appointment.
The Backcountry UK team.
e: firstname.lastname@example.org tel: 01943 816 011