Contact Us

Due to the Coronavirus outbreak, the requirements for social distancing and the effect this is having on our business we are changing our opening hours for the time being. From the 23.03.20 onwards the following hours will take effect. Within these hours we will be available on the phone and by email and we will be shipping all web and phone orders as usual. Walking boot fitting will be strictly by appointment and there is no ski boot fitting at the moment. please read our Coronavirus policy here .

We are not open for browsing and we may review our policy and become web only at any time.

Monday        9.30 - 17.00

Tuesday       CLOSED

Wednesday  9.30 - 17.00

Thursday      9.30 - 17.00

Friday          9.30 - 17.00

Saturday      CLOSED

Sunday        CLOSED

Hopefully normal service and hours will be resumed soon, thanks to all our customers.

OLD Information below, please note that this information below does not apply during the COVID outbreak
If you would like to book an appointment for boot fitting or ski advice, or have any questions about any of our products or services please get in touch.

Here at Backcountry UK we offer appointments for ski boot fitting and walking boot fitting. Booking an appointment allows us to check that we have a good selection of appropriate boots available in your size area and means we will have time available to work with you. Please note that we do not offer dedicated one to one appointments as we are a very small team and will need to break off occasionally.

If you don't have an appointment we may still be able to fit you but we must prioritise people that have booked in.

In the winter season many people travel long distances to see us and we are often fully booked so having an appointment may be essential in order to get fitted.

Our contact details are below, we try our best to get back to you as soon as possible but in busy times we may not be able to respond straight away.

tel: (UK) 01943 816 011  email:

For anyone that didn't already know, we moved to Otley in 2018. Our new address is
Backcountry UK
The Sorting House
Wharfebank Business Centre
Ilkley Road
W. Yorkshire
LS21 3JP

Opening hours
Monday 9:30 till 17:30
Tuesday Closed
Wednesday 9:30 till 17:30
Thursday 9:30 till 17:30
Friday 9:30 till 17:30
Saturday 9:30 till 17:30
Sunday Closed

Alternatively, if you need to get in touch please use the form below

*Required Field

Our Otley Shop

How To Find Us.

We are now situated in the Wharfebank Mills Complex on the outskirts of Otley, there are two entrances to the site, the main entrance is from Ilkley road near the turning from the A660. There is an entrance to the left of a building site surrounded by wooden hoardings, take this entrance and turn right into the first car park. Drive straight on along a cobbled road with the Hoardings on your right, follow this past the right end of the large mill building (with the Wharfebank Mills sign on a tower) and under a black metal beam. Follow the road left and then right round into another car park and keep going past The Mill Restaurant (the old Boun Apps building). You will find us on the right behind the restaurant building, the 5 parking spaces outside the front of the building are for our customers (if these are full you may need to use the site visitor parking).

There is another entrance further along Ilkley Road by a sign for Wharfebank Mills. This entrance brings you straight to our shop but it is quite a narrow and steep road so only suitable for cars.

Our new Premises is in a beautiful listed mill building with 5 parking spaces right by the shop and ample extra visitors parking to make your visit easier. We have full workshop and boot fitting facilities, toilets, free brews and lovely views!

We are fully focused on the core elements of our business. We are continuing our expert footwear fitting service for walking and ski boots including custom supportive footbeds and boots modifications. Alongside the fitting service, our specialty in ski touring and freeride/off piste boots, bindings, skis and skins will continue to grow and we will still have our ski tech workshop for ski servicing and binding mounting.

If you would like to leave us a review please click here and you will be taken to our google reviews page.

Backcountry UK, who we are.

For over 25 years we have been proud to supply the best technical equipment for walking, climbing, off piste skiing, telemark and ski touring with our speciality being footwear fitting.

Whether its boots or shoes, for weekend walking, climbing Alpine peaks or Skiing the Haute Route we can supply the best available equipment and provide an expert fitting service which has gained us a reputation as one of the leading technical footwear retailers in the country.

We have made our name by giving sound, un biased advice and providing customer service and follow up care which goes the extra mile. We are always happy to discuss your kit requirements and any problems you've had finding the right equipment for you and your needs so please give us a call or an email or pop into our new shop in Otley and we'll do our best to help.

As an independent retailer we depend on our reputation for excellent customer service. If you have been happy with service, product or advice you've received from us please take the time to leave us a Google review by clicking the link above. Many thanks!