Terni Lady Mid GTX

We know that you can't always get it right first time especially when buying footwear online so we have a relaxed return policy.

We need to be able to sell any items returned as new so please make sure that any items returned are unused and clean with all the original packaging intact.

We offer a 21 day returns period but don't worry if you run over this we just ask that any items coming back are sent back sooner rather than later as we need to get them listed for sale again.

We do not pay any return postage costs so you will need to cover the cost of returns, the post office is usually the best service for sending small to medium parcels back but there are many parcel brokers that will work too.

The Royal Mail Click & Drop service is a fast and good value way to return most items if you have access to a printer at home. This service is not operated by us.
https://send.royalmail.com/send/youritem?country=GBR&format&weight=&weightUnit=G

Once we have the item back we will check it and exchange the size or process the refund as fast as we can.

If you think there is a manufacturing issue with a product bought from us then please email us with a description and photos of any issue and the proof of purchase. info@backcountryuk.com

For UK orders we will refund the original outward postage at our basic postage cost typically around £8 or if we are exchanging the size we normally send this out at no extra cost (highlands & Islands may be an exception to this)

We can't refund the outward shipping cost for international returns

Any questions please get in touch.